Frequently Asked Questions

There will be a service fee of 35%, a $35.00 delivery fee, state taxes, and there will be a place for gratuity (not required, it’s at your discretion 100%) for our drivers.

We require 72 hours notice and we will deliver to your vacation property and stock your fridge with all the goodies. We will try to accomodate orders with less than 72 hours. Please contact us for availability.

Between 1pm to 6pm daily. There is no set order on which we will deliver first on the day of arrival.  It will depend on how many deliveries are scheduled on your day of arrival.

There will be a calendar to pick which date you want your delivery. If the calendar will not accept the date you choose, that means that we are sold out on that particular date. We recommend that you check to see if any dates after your day of arrival will work for you, and we will get everything delivered and stocked.

Your card will be charged as soon as you place your order. If certain products aren’t available on the day of your arrival, we will refund those products promptly.

We require 72 hours notice but we highly recommend that you place your order once you book your vacation or staycation to ensure that you can reserve a delivery date (day of your arrival).

Don’t worry, we make sure to put the items that need refrigeration into the fridge to keep them nice and fresh.  Items that don’t need refrigeration will be neatly stocked for you on the counter.

If your plans change and you would like to cancel your order, please email us at info@vaycaygourmet.com at least 72 hours prior to your delivery date to receive a full refund. As we are a made to order gourmet food service, any orders with less than 72 hours cancellation notice cannot be refunded.

We will do the best we can to accommodate short notice orders (less than 72 hours) if the product is available and if we have an opening on the delivery calendar.

Simply contact us and let us know your scheduling needs. Each delivery will incur a $35 delivery charge.

Between 1-6pm daily. For Moving Mountains properties, deliveries are between 4-6pm.